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FAQS

What ingredients do you use in your syrups and juices?

We use all-natural ingredients in our syrups and juices, and we never add preservatives, artificial flavors, or colors to any of our products. This means we’re not “adding natural flavors” or flavor extracts or oils. We never add water to our citrus

What are your bottles made from, and are they recyclable?

Our glass bottles are 100% recyclable (code #70 GL). They are also 100% reusable. We use a removable adhesive on all our labels for easy reuse and recycling. Are the packing peanuts recyclable / bio-gradable?. Yes, they are organic starch so they mel

How long are Cheeky products shelf-stable?

Juices have an ambient shelf-life of 18 months from production, and Syrups have a shelf-life of 24 months from production. Product does not "go bad" when it hits the date code on the bottom of the bottle; it is a "recommended use-by" date. Syrups & j

What is your shipping policy?

Shipping Policy. We ship directly to customers in every state in the US. Unless otherwise specified, we ship USPS or UPS Ground 1-5 Day Shipping. We ship to international wholesale customers through our shop on Faire and Airgoods: https://faire.com/d

Changed or Wrong Shipping Address

Additional shipping fees will be charged to the customer if an incorrect shipping address is provided. If a package is returned to us due to an incorrect address, we will contact you to obtain the correct information and reship the item at an additio

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can onl

How do I make a return?

Unfortunately, as we sell consumable food products, we cannot accept returns. However, if your package arrives damaged or you've otherwise had a sub-par experience, we'd love to hear from you and have the opportunity to make it right. Please email us

What if my package gets lost or arrives damaged?

At Cheeky we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details

Refund

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 10-business days.

Wholesale Orders

Who are your distributors?. Lipman Brothers (Nashville, TN). Fun City Foods (Las Vegas, NV). We use Faire, Airgoods, Pod Foods, Bulletin, and Mable to ship directly to all 50 states. We offer wholesale pricing for orders of 48 bottles or more; please

PACKAGING, GIFT WRAPPING, GIFT NOTES & GIFT CARDS

What will my package look like when it arrives?. As a default, we will package your order as simply and practically as possible to ensure safe delivery. Depending on the order, it may be packed in cases or with kraft paper, starch peanuts, etc. This

How do I qualify for Free Shipping?

We offer free standard shipping on all orders of $50 or more within the contiguous United States. This offer is automatically applied at checkout when your order reaches the minimum amount. Please note that free shipping is not available for internat

Shipping to Canada

Shipping Options and Fees. We ship to Canada exclusively through USPS using First Class Package International and Priority Mail International. Please note that we do not cover the initial shipping cost, any additional fees (such as duties, taxes, and